Live stream not playing?
Make sure you are using an up-to-date web browser or try a different web browser such as Chrome, Edge, Firefox or Safari. Internet Explorer is not recommended. Try another computer or mobile device that is not on that network.
Live stream still not working?
Many other viewers are watching the event live on smart phones, tablets, computers and connected TV’s so you may need to restart your device if you are still having trouble. It may be your device and/or the connection is not suited to playing a live stream.
Live stream has no sound?
Ensure the volume is turned up and the speakers are turned on. Play a YouTube video or another piece of content containing audio to ensure you have sound engaged on your computer or device.
Live stream sound has an echo?
Ensure you don’t have more than one web browser window with the live stream open. The echo usually means you have multiple videos playing.
Latest browsers are preferred to enable successful viewing of live streams such as Chrome, Safari, Firefox, Edge and Opera. Due to the global removal of Flash and implementation of HTML5, Internet Explorer 10 and 11 are NOT compatible.
Adaptive Bitrate Streaming
Adaptive bitrate streaming (ABS) is a method of video streaming where the source is encoded at multiple bit rates (low, medium and high). The media player embedded in the site where the viewer watches the stream will automatically select the stream level that the viewer’s internet connection can cope with.
Is my connection good enough?
Technology has moved in leaps and bounds and the world is better connected then ever before however there is a minimum connection requirement to be able to watch an uninterrupted live stream. All streams are delivered via an adaptive bitrate so to be able to connect to the lowest bit rate, a viewer will need a minimum connection of 600kbps (0.6Mbps).
Live streaming technical details
Live streaming is delivered and received via RTMP Port 1935 TCP or HTTP 443 TCP.