Live stream not playing?
Make sure you are using an up-to-date web browser. Try a different web browser such as Chrome, Firefox or Safari. Try on something else like another computer or mobile device that is not on that network.
Live stream still not working?
Many other viewers are watching the event live and will access the recorded live stream post event on smart phones, tablets, computers and connected TV’s so you may need to restart your computer if you are still having trouble. It may be your computer and the connection that it is on is not suited to playing a live stream.
Live stream has no sound?
Ensure the volume is turned up or the speakers are turned on. Play a YouTube video or another audio piece of content to ensure you have sound engaged on your computer or device.
Live stream sound has an echo?
Ensure you don’t have more than one web browser window with the live stream open. The echo usually means you have multiple videos playing.
Adaptive Bitrate Streaming
Adaptive bitrate streaming (ABS) is a method of video streaming where the source content is encoded at multiple bit rates (low, medium and high), then each of the different bit rate streams are segmented into small multi-second parts. The media player embedded in the site where the viewer watches the stream will automatically select the stream level that the viewer’s internet connection can cope with.
Decent enough connection
Technology has moved in leaps and bounds and the world is better connected then ever before however there is a minimum connection requirement to be able to watch an uninterrupted live stream. All streams are delivered via an adaptive bitrate streaming so to be able to connect to the lowest bit rate a viewer will need a minimum connection of 600kbps (0.6Mbps).
Live streaming technical details
Live streaming is delivered and received via RTMP Port 1935 TCP or HTTP 443 TCP.