Live Streaming Troubleshooting

Live stream not playing?

To minimize issues with live streaming, it is recommended to use a recent version of web browsers like Chrome, Edge, Firefox, or Safari, as Internet Explorer is not recommended. If you continue to experience issues, you can try using a different device or computer that is not on the same network.

Live stream still not working?

If you are still facing issues while watching the live stream on a smartphone, tablet, computer, or connected TV, you can try restarting the device. If the issue persists, it might be because the device or the internet connection is not suitable for playing live streams.

Live stream has no sound?

Ensure the volume is turned up and the speakers are turned on. Play a YouTube video or another piece of content containing audio to ensure you have sound engaged on your computer or device.

Live stream sound has an echo?

Ensure you don’t have more than one web browser window with the live stream open. The echo usually comes from multiple videos playing.


It’s recommended to use the latest version of a compatible browser to ensure smooth playback of live streams (Chrome, Brave, Edge, Firefox, Safari).
Some older browsers may not have the necessary capabilities to support live streaming and the removal of Flash has made Internet Explorer 10 and 11 incompatible.

Adaptive Bitrate Streaming

Adaptive bitrate streaming (ABS) is a method of video streaming where the source is encoded at multiple bit rates (low, medium and high).
The media player in the stream page will automatically select the stream level that the viewer’s internet connection can cope with.

Is my connection good enough?

The minimum connection speed required for a smooth streaming experience is recommended at 1.5Mbps, to ensure stable and high-quality video and audio. Keep in mind that other factors like the number of connected devices and the activity on the network can also affect the streaming experience.